System Support

Keeping your machine running and producing.

We want to help you get your equipment back into production as quickly as possible. If an issue can’t be solved over the phone, we can dispatch personnel to your location to address the issue. Discover the ways Innovative is here for you.

PHONE SUPPORT

The first line of help is phone support. If you have an issue that you can’t resolve, you can always speak with one of the engineers that designed and installed your equipment. Many times this is enough to fix the problem.

REMOTE ACCESS

If your issue is more complicated, our controls engineers can access your equipment online (usually within one hour of your call) and, in real time, help your technicians determine what’s causing the issue.

This service has been used with machines installed throughout the world. We have an extremely high success rate getting customers back into production with remote access support.

ONSITE SERVICE

Innovative can provide equipment maintenance, upgrades, retrofits, and program enhancements.

In short order our team of expert technicians and engineers can have your machine running as efficiently as the day it was delivered.

EMERGENCY SERVICE

For issues that can’t be resolved remotely, a technician or an engineer that is familiar with your equipment will be dispatched to your site. If your company is local, this often happens the same day. If you’re a plane ride away, we will get someone onsite as quickly as possible.

TRAINING

There is always an open invitation for customer technicians and engineers to visit Innovative and participate in the final debug and testing of the equipment. This allows your personnel to become more familiar with your new system before it is delivered, at no additional cost.

If your team requires more formal training, we can perform training at your facility for multiple shifts with handout materials, whiteboard sessions, or machine-side demonstrations.

SERVICE AGREEMENT

Innovative offers service agreements for ongoing maintenance and support based on your specific needs. These services can be performed onsite, by phone, or by remote access.

All service is provided by Innovative engineers and technicians.